Metro Detroit Roofers: How We Stay #1 All Year Round

Metro Detroit Roofers

Metro Detroit Roofers:

In today’s post our team here at American Standard Roofing talks about metro Detroit roofers, how we do business and how we remain at the number 1 spot.

We Cherish Our Business All Year Round:

Metro Detroit Roofers

In our experience, there are two types of metro Detroit roofers. Some roofers only participate in seasonal business. They work during the summers and better months, spend their winters in a sunny climate like Florida or California relaxing and having fun. The second type of metro Detroit roofers are different. They remain in the state all throughout the year fighting the dreaded peaks and valleys of the roofing and construction industry. Roofing business is particularly affected by seasons and weather. The secret behind our success is that we are metro Detroit roofers who are in the business full time. We offer our services consistently and never turn down a customer.

We Offer Diversified Niche Services:

Metro Detroit Roofers 3

As Michigan’s #1 metro Detroit Roofers, we understand the need for diversified services. We also understand being good at providing those services. American Standard Roofing offers a wider range of services. As successful metro Detroit roofers we have successfully grown our business to offer all roofing, siding, and guttering services. The provides us with business that can be completed year round. If we are not putting new roofs, we are working on sidings, gutters or installing insulation etc. That said, rain or shine we sincerely believe that the work being performed stays high quality. We also believe in never losing our core business philosophy. We are #1 metro Detroit roofers because we constantly strive to learn more. In short, we have created our own niche.

We Work For Bigger Market Share:

Metro Detroit Roofers 4

As top ranked metro Detroit roofers we know how important market share is. We know that with bigger market share we can spread our work across the board. In order to capture a better market share requires great business strategizing. It also requires undertaking financial risks and getting out of our comfort zones. But the rewards come in the shape of work throughout the year. The rewards also include being a step ahead of competition. We know that a big enough presence helps us shape the local market. With more work coming in it also makes our costs do down substantially as well. With more work you have more power with suppliers. We know this and continue to work for what is best for the customers.

Additional Services:

Metro Detroit Roofers 5

We know that supplementing our existing work with associated services gives us the edge. As metro Detroit’s #1 roofers we offer services like gutter, insulation and siding installations. Sometimes it is not so profitable but we do see some clear advantages. We get to stay in contact with our customer more often. This allows for increased opportunities to earn referral business. Second we are able to scale the business quickly and for a minimal investment. With a good customer base it is easy to market to them. It also gives us a chance to inspect our past work. We sincerely believe in honest feedback and this is one way to get it. And that is how remain top metro Detroit roofers.

We’re Here For All Your Roofing Needs!

Michigan's #1 Roofing Company for Web-01

We are certified and licensed roofing contractors. We also have over 36 years of experience in the industry. American Standard Roofing stands behind it’s work. Our reputation is important to us. We believe in never sacrificing quality for easy profits. We also stand behind our services for the lifetime of the product ,both labor and material. This is something not common-practice in this industry. That is why we are #1 metro Detroit roofers. Give us a call today at (248) 350-2323 to see how we can help you out.

Roofers Online Reputation: How We Stay Michigans #1 Roofers

Roofers Online Reputation

Roofers Online Reputation:

In today’s post our team of experts here at American Standard Roofing talk about roofers online reputation. They also talk about how roofers online reputation is important for customers and the business. This is especially true in today’s digital age. Businesses rely on reputations for potential customers to look them up. Our team discusses further.

Reputations Make or Break Businesses:

Make or Break

Word gets around quick. This is especially true if you’re in the roofing business where someone always needs a roof, gutters, siding or some shape of home improvement. Local community members talk. They pass on recommendations as well. Same is true for people looking up online reviews. Therefore, we try to make sure that all our clients are completely satisfied.

That said, mistakes are bound to happen. We get our fair share of unhappy customers as well. However that just shows our customers just how committed we are to them when we go the extra lengths to correct the problems. We sincerely believe that the difference between professional contractors and amateur handy-men is customer service. The ability to provide customer service and satisfaction once something goes awry on the project is invaluable to a business.

Customer Satisfaction: #1 Goal

Customer Satisfaction

Roofer online reputation basically depends on how well the professional manages reputation and how much business is done. Do enough business and you will inevitably encounter situations where mistakes are made. Unhappy customers sometimes also file complaints. The first thing they do however is post negative reviews. While you can not make every person happy, our goal here at American Standard Roofing is to never stop trying. In our experience, customers are almost always understanding and appreciative if a problem is handled efficiently and promptly.

Why Making Customers Happy is a Huge Deal:

Happy Customers

In our experience it is natural for homeowners to get a little defensive when it comes to home improvement projects. The reason is obvious. A contractor is there just for a small amount of time but homeowners have to live in the home and come face to face with that mistake. It becomes a constant reminder for homeowner if that mistake does not get fixed. It becomes harder for homeowners to forgive contractors for mistakes they make. As good, respectable Michigan contractors, it is important that you do everything within your power to take care of any customer complaints before they get out of hand. What contractors need to know is that sometimes things might not be as a result of their work. But good customer service requires making a customer happy no matter how unfair it might seem.

Calling for Feedback:

Roofing Knowledge

Our team of experts emphasizes that for roofers online reputation sake, contractors should always call customers back. It always helps to ask how the work was done and if there were any complaints. We make it  a priority to follow-up with homeowners so they know we care. That is what separates good quality roofers form the bad ones.

Why Online Reviews Are Important:

Online Reviews

Roofer online reputation is determinant on online reviews. Our team find online reviews key to understanding our customers and their expectations. We are well aware that this is not the industry standard. However we feel in order to better serve customers online reviews are reputation management is a must. There are two main things that need to be considered here:

  1. How to properly handle to online reviews.
  2. Properly responding to negative online reviews.

Staying calm and explain one’s side of the situation objectively helps.  We also offer the customer the opportunity to resolve the situation once they have posted a bad review. This lets everyone else see that you are trying to be reasonable. It also shows you are open to solving the problem instead of ignoring or denying it. If the customer is then willing, do what you can to make them happy. Often, they will take down the negative review just because you took the time to hear them out. Sometimes, they will refuse to take the review down. It is just one of those things.

We’re Here For All Your Roofing Needs!

Michigan's #1 Roofing Company for Web-01

We are certified and licensed roofing contractors. We also have over 36 years of experience in the industry. American Standard Roofing stands behind it’s work. Our reputation is important to us. We believe in never sacrificing quality for easy profits. We also stand behind our services for the lifetime of the product ,both labor and material. This is something not common-practice in this industry. Give us a call today at (248) 350-2323 to see how we can help you out.